What to expect for your prescription refills moving forward? We advise you to place your order refills at least 2 weeks in advance to ensure efficient time to process requests and delivery without it effecting your treatment plan. Once we receive tracking information from the pharmacy we will forward directly to you so you’ll know when to expect your shipment.
*It is the patients responsibility to request refills for their prescriptions. Prescription refills are NOT automatic.
To ensure an efficient process and as a friendly reminder, Refill Requests should be placed on the online patient portal Power2Patient. Simply log in using your unique username and password and on the left menu select “meds/supplements” –> “refill”. You’ll then be shown all the medications and supplements that have been recommended and called in by our Physician.
All Peptide Orders come in a padded, insulated mailed sans ice pack. Your vials are refrigerated until the moment they are ready to go out, and will maintain their full efficacy in transit until it makes their way into your fridge. Important notice: According to the sterility and potency 3rd party chem analysis, fi you need to travel or accidentally leave the vial out at room temp or even extreme cold for 4 weeks, it is still 100% sterile and contains 100% potency. DO NOT throw the vial out.
Please inspect your order immediately upon arrival to ensure all items re delivered undamaged. Also, verify items are not inadvertently discarded along with the packing materials. Refigerate on arrival. If there are any discrepancies, notify us within 2 business days so we may address them. Two business days after delivery, if discrepancies have not been reported, a replacement may NOT be eligible.
*We DO NOT provide insurance on peptide orders and for this reason do not ship to PO Box addresses. If a package is lost or misplaced by shipping handler you will need to replace your order in it’s entirety. A refund or replacement will not be made as it the responsibility of the patient to provide accurate shipping details prior to the order being processed.
We use an EMR software called Power2Patient that is a HIPAA compliant portal that helps you communicate directly to our staff and physicians and directly to our preferred pharmacies and supplement carriers. To access your Patient Portal go to www.Power2Patient.net.
Still have questions or concerns? Please call our Concierge Receptionist and we will do our best to answer your questions or pass along the message to whomever is best equipped to help you.
Thank you for your understanding while we work to provide the best service possible for all our clients.
Liz started doing personal blood draws after her son, Dashiell, was born with Zellwegers disease. His diagnosis required numerous blood draws and drug levels throughout his life. After sitting through long wait times at the labs followed by watching many different phlebotomists, many new to the job, struggle to find his veins, often poking him multiple times, as a seasoned phlebotomist, Liz decided to draw his blood at home and hand deliver it to the lab myself. Soon after she began doing personal touch blood draws so she can now offer that same personalized service to you.
Liz graduated from Pepperdine University with a degree in Biology in 1994. She moved to Santa Barbara and earned her phlebotomy certificate in 1995. Liz began working at St. Francis Medical Center in the Physical Therapy Department and quickly transferred to the Laboratory. Perfecting her venipuncture techniques on all floors of the hospital, including post-operative patients, pregnant women going into labor, sick or premature babies, and emergency room patrons, she then improved her patient care skills working for internal medicine doctors, one of whom was the Medical Director of Hospice and won Doctor of the Year. In 1999, Liz started working with a group of local retinal surgeons. Her primary job consisted of injecting dye into arm veins and photographing its flow through the patients retinal vessels. When patients are worried about their diagnosis or apprehensive about the procedure because of difficult veins, her quick, almost pain free needle stick and kind but professional bed side manner would put them at ease.
The various settings and patients Liz has encountered over the years have enabled her to become very skilled at finding the smallest and most fragile of vessels. Her specialities include infants and the elderly, diabetics of all ages, patients with rolling veins, on blood thinners or chemotherapy. She lives in downtown Santa Barbara, travels from Goleta to Carpintera and brings all the necessary supplies directly to you. All she needs from you is a lab request and your home or office becomes an instant draw station. Appointment times are very flexible, and she is friendly, reliable and punctual. Be kind to your arm and treat yourself to the luxury blood draw you deserve!!!
Mike brings more than just a medical perspective to his clients; at the age of 14, he began an athletic career as a pole-vaulter that would end up taking him on an incredible journey over the next 13 years of his life. Throughout his athletic journey Mike was constantly working to find the ideal balance of fitness and proper nutrition in order to maximize his performances. Combined with his medical knowledge the years of athletic experience provide a unique and successful combination that serve to benefit his staff and clients.
“After I shifted the focus of my practice from Sports Medicine into Nuclear Medicine specifically Interventional Endocrinology. I found myself questioning our western medical paradigm…Here I was performing thyroid cancer and Hyperthyroidism treatments with harmful radical thyroid radioactive ablations which really made me take a hard look in the mirror and become more of a researcher to find safer and more effective options to better treat my clients. During my research I realized that there were very few, if any, medically directed programs focused towards achieving a “Healthier Lifestyle” rather than typical “Diet” fads.” A few years later after training and working with some of the worlds foremost Bio-identical Hormone Replacement specialists I became Board Certified in Anti-Aging and Regenerative Medicine. Sort of just found my passion and the answers I had been looking for with this new specialty finally after years of treating people with the Band-Aid “fix it when its broken” mentality instead of at the root cause.”
Mike has spent the last 10 years in Anti-Aging, Functional and Regenerative Medicine. He has trained over 120 physicians in Anti-Aging and Regenerative Medicine and consulting for their practices. Today his vision is a reality, and clients from all of the world come to benefit from the successful programs that have been established at Age Management Institute Santa Barbara. He firmly believes in educating the patient about the importance of good nutrition, hormone balance, stress management, and regular exercise is the key to aging well and having a high quality of life well into your golden years.
